Chen Min, Xiong Anran, An Wei, Zhou Zhi, Zhang Mingwei
Objective: To explore effective strategies for establishing a homogeneous pharmaceutical management model in tertiary Grade A public hospitals operating across multiple campuses, and to evaluate its practical outcomes, thereby providing a reference for ensuring consistent pharmaceutical care, medication safety, and enhancing the quality of pharmaceutical services. Methods: Using an action research methodology, this study took the Third People’s Hospital of Hubei Province as a case, systematically constructing a homogeneous pharmaceutical management model centered on the core principles of “uniform systems, integrated management, consistent standards, and homogeneous services.” To assess the model’s effectiveness, a comparative analysis was conducted on key indicators before and after (first half of 2024 vs first half of 2025) the implementation. The compared indicators included outpatient prescription appropriateness rate, internal medication dispensing error rate, average patient waiting time, medical staff satisfaction, and several overall efficiency metrics. Results: Following the implementation of the homogeneous pharmaceutical management model, the outpatient prescription appropriateness rate increased and remained stable above 99%. The internal dispensing error rate decreased by 30.0% compared to the same period in 2024. The average medication waiting time of patients decreased from (10.00±0.56) min to (6.33±0.12) min, with statistically significant difference (t=7.454, P<0.01). The overall distribution of medical staff satisfaction scores in the first half of 2025 was significantlyhigher than that in the first half of 2024, showing statistically significant difference (U=2708.5, P <0.001). Conclusion: The homogeneous pharmaceutical management model developed in this study, empowered by intelligent technologies, effectively broke down management and service barriers between campuses. It achieved optimized integration of pharmaceutical resources and overall improvement in service efficiency, thereby enhancing medication safety. This model can serve as a valuable reference for promoting high-quality development in multi-campus healthcare institutions.
